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29th May 2015

DWSN supports the Building Societies’ Association annual conference 2015

DWSN supported the BSA at their annual conference and dinner, represented by Severn Trent Searches.

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DWSN supported the BSA at their annual conference and dinner, represented by Severn Trent Searches.

DWSN supported the BSA at their annual conference and dinner, represented by Severn Trent Searches.This year the event, which attracts over 500 delegates including chairmen, directors and senior managers from building societies, along with key figures from government, regulators, industry bodies and other organisations, was held in Harrogate.

The two days featured thought provoking panels and lively debates. This year housing was a hot topic cropping up in a number of speeches and debates including an insightful session that considered the challenge of Solving the Housing Crisis.

BSA Chairman David Webster reminded delegates that when Mrs Thatcher took office in 1979, less than six in ten of us owned our own homes. Mortgage finance was by and large only available from building societies and there was a distinct culture of ‘save before you buy’ with savings and mortgage coming from the same institution.

Roger Harding at Shelter talked about the Housing Crisis getting deeper, particularly in relation to unaffordability, instability and overcrowding. Shelter sees the housing crisis as political rather than an economic or policy issue and Roger commented that there hasn’t been sufficient political will to address the issue to date. This is not surprising when housing remains a low priority for politicians on the doorstep. Much higher up the agenda is the economy, unemployment, immigration, crime, education and the NHS.

That said; things are beginning to change. All political parties now seem to recognise that there is a housing problem that needs to be addressed and housing issues are now beginning to rise rapidly as a public concern.

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Table layout for the CML dinner 2014
17th December 2014

DWSN attends the Council of Mortgage Lenders’ annual dinner

DWSN supported the 2014 annual dinner which brought over 1000 of the ‘who’s who’ of the mortgage industry together for a superb evening of 1920’s-themed networking at the beautiful Old Billingsgate Market.

 

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DWSN supported the 2014 annual dinner which brought over 1000 of the ‘who’s who’ of the mortgage industry together for a superb evening of 1920’s-themed networking at the beautiful Old Billingsgate Market.

 

DWSN supported the 2014 annual dinner which brought over 1000 of the ‘who’s who’ of the mortgage industry together for a superb evening of 1920’s-themed networking at the beautiful Old Billingsgate Market.

Speeches came from CML director general Paul Smee, Chris Thompson from Vertex and Mark Waddington from Home & Homes for Children.

The CML were also delighted to be able to raise over £20,000 for the CML’s supported charity, which the UK government have agreed to double.

The CML dinner is an annual industry occasion & the 2015 event will take place on 2 December at Supernov

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SUDs pond
7th July 2014

Flood risk: SuDS consultation set to change existing planning in Spring 2015

In early September 2014, DEFRA and DCLG launched a consultation to provide the foundation for a long-term approach to delivering effective SuDS. The aim is to develop SuDS that can be maintained for the lifetime of the building developments they serve, protecting the safety of occupants and of building investments. The consultation states that the implementation of SuDS will begin in Spring 2015 and will be overseen by planning departments.

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In early September 2014, DEFRA and DCLG launched a consultation to provide the foundation for a long-term approach to delivering effective SuDS. The aim is to develop SuDS that can be maintained for the lifetime of the building developments they serve, protecting the safety of occupants and of building investments. The consultation states that the implementation of SuDS will begin in Spring 2015 and will be overseen by planning departments.

Following the Pitt Review into the cause of flooding in 2007, it was concluded that sustainable drainage systems (SuDS) would be the most effective way in preventing the issue happening again. SuDS slow the rate of surface water run-off and improve infiltration, mimicking natural drainage in both rural and urban areas. They are being used more widely in new developments to help improve drainage and avoid flood risk. As such, they reduce significantly the challenges and risks to homebuyers.

In early September 2014, DEFRA and DCLG launched a consultation to provide the foundation for a long-term approach to delivering effective SuDS. The aim is to develop SuDS that can be maintained for the lifetime of the building developments they serve, protecting the safety of occupants and of building investments.

The consultation states that the implementation of SuDS will begin in Spring 2015 and will be overseen by planning departments. This may result in conditions being attached to planning consents on maintenance and minimum standards of future SuDS. Furthermore, it could have implications for contractors, water companies, local authorities and private firms who will be expected to manage the upkeep of SuDS.

The Drainage and Water Searches Network (DWSN) is currently looking at how the Law Society’s CON29DW Enquiry can facilitate the transfer of information for homeowners and their professional advisers regarding the implications for properties benefiting from SuDS.

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3rd July 2013

Independent customer survey highlights exemplary customer service by enquiry providers

Conveyancers have once again highlighted the exemplary customer service and quick turnaround times from providers of the Law Society’s CON29 Drainage and Water Enquiry in England.

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Conveyancers have once again highlighted the exemplary customer service and quick turnaround times from providers of the Law Society’s CON29 Drainage and Water Enquiry in England.

Over 150 conveyancers were independently surveyed across England about the order process and customer service received when purchasing the CON29DW during the house purchase cycle. Once again, over 97% confirmed the search order process either ‘met or exceeded their expectations’, with a rise of 3% in conveyancers who thought the service had improved since their last search.

Member representative from Thames Water commented that “we know that customer service is critical in the conveyancing world, and this survey really helps us to analyse our processes and service. Undertaking the survey as an industry allows us to benchmark our service nationwide, and ensure we can target industry improvements where they will really benefit the homebuyer.”

Following the inaugural survey in November 2012, the Water Industry Property Information Network (now DWSN), commissioned the survey to run bi-annually.

This second survey, undertaken in April/May 2013 revealed a significant 5% increase from 2012 in respondents who would speak highly of their CON29DW provider without being asked. ‘This reflects a real drive across all the companies to continue improving our service to our customers, and is great result for all the companies involved’, said Severn Trent Searches.

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