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17th December 2014

DWSN attends the Council of Mortgage Lenders’ annual dinner

DWSN supported the 2014 annual dinner which brought over 1000 of the ‘who’s who’ of the mortgage industry together for a superb evening of 1920’s-themed networking at the beautiful Old Billingsgate Market.

 

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DWSN supported the 2014 annual dinner which brought over 1000 of the ‘who’s who’ of the mortgage industry together for a superb evening of 1920’s-themed networking at the beautiful Old Billingsgate Market.

 

DWSN supported the 2014 annual dinner which brought over 1000 of the ‘who’s who’ of the mortgage industry together for a superb evening of 1920’s-themed networking at the beautiful Old Billingsgate Market.

Speeches came from CML director general Paul Smee, Chris Thompson from Vertex and Mark Waddington from Home & Homes for Children.

The CML were also delighted to be able to raise over £20,000 for the CML’s supported charity, which the UK government have agreed to double.

The CML dinner is an annual industry occasion & the 2015 event will take place on 2 December at Supernov

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7th July 2014

Flood risk: SuDS consultation set to change existing planning in Spring 2015

In early September 2014, DEFRA and DCLG launched a consultation to provide the foundation for a long-term approach to delivering effective SuDS. The aim is to develop SuDS that can be maintained for the lifetime of the building developments they serve, protecting the safety of occupants and of building investments. The consultation states that the implementation of SuDS will begin in Spring 2015 and will be overseen by planning departments.

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In early September 2014, DEFRA and DCLG launched a consultation to provide the foundation for a long-term approach to delivering effective SuDS. The aim is to develop SuDS that can be maintained for the lifetime of the building developments they serve, protecting the safety of occupants and of building investments. The consultation states that the implementation of SuDS will begin in Spring 2015 and will be overseen by planning departments.

Following the Pitt Review into the cause of flooding in 2007, it was concluded that sustainable drainage systems (SuDS) would be the most effective way in preventing the issue happening again. SuDS slow the rate of surface water run-off and improve infiltration, mimicking natural drainage in both rural and urban areas. They are being used more widely in new developments to help improve drainage and avoid flood risk. As such, they reduce significantly the challenges and risks to homebuyers.

In early September 2014, DEFRA and DCLG launched a consultation to provide the foundation for a long-term approach to delivering effective SuDS. The aim is to develop SuDS that can be maintained for the lifetime of the building developments they serve, protecting the safety of occupants and of building investments.

The consultation states that the implementation of SuDS will begin in Spring 2015 and will be overseen by planning departments. This may result in conditions being attached to planning consents on maintenance and minimum standards of future SuDS. Furthermore, it could have implications for contractors, water companies, local authorities and private firms who will be expected to manage the upkeep of SuDS.

The Drainage and Water Searches Network (DWSN) is currently looking at how the Law Society’s CON29DW Enquiry can facilitate the transfer of information for homeowners and their professional advisers regarding the implications for properties benefiting from SuDS.

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3rd July 2013

Independent customer survey highlights exemplary customer service by enquiry providers

Conveyancers have once again highlighted the exemplary customer service and quick turnaround times from providers of the Law Society’s CON29 Drainage and Water Enquiry in England.

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Conveyancers have once again highlighted the exemplary customer service and quick turnaround times from providers of the Law Society’s CON29 Drainage and Water Enquiry in England.

Over 150 conveyancers were independently surveyed across England about the order process and customer service received when purchasing the CON29DW during the house purchase cycle. Once again, over 97% confirmed the search order process either ‘met or exceeded their expectations’, with a rise of 3% in conveyancers who thought the service had improved since their last search.

Member representative from Thames Water commented that “we know that customer service is critical in the conveyancing world, and this survey really helps us to analyse our processes and service. Undertaking the survey as an industry allows us to benchmark our service nationwide, and ensure we can target industry improvements where they will really benefit the homebuyer.”

Following the inaugural survey in November 2012, the Water Industry Property Information Network (now DWSN), commissioned the survey to run bi-annually.

This second survey, undertaken in April/May 2013 revealed a significant 5% increase from 2012 in respondents who would speak highly of their CON29DW provider without being asked. ‘This reflects a real drive across all the companies to continue improving our service to our customers, and is great result for all the companies involved’, said Severn Trent Searches.

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